Privacy Policy

Last Updated: August 2026

VexaElite respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or contact us about our services.

1. Who We Are

VexaElite provides specialist cleaning, biohazard decontamination, property remediation, mould remediation, post-construction cleaning and related restoration services.

For privacy-related enquiries, you can contact us at:

Email: info@vexalite.ie

Business Address: Dublin, Kildare, Meath, Wicklow & surrounding areas

Where VexaElite determines how and why your personal information is processed, VexaElite acts as the data controller for that information.

2. Information We Collect

Depending on how you interact with our website, we may collect:

Your name
Email address
Telephone number
Organisation or company name, where provided
Details about the service you require
Information included in your enquiry or message
Property or site information you choose to provide
Photographs, documents or other files uploaded through our contact form
Information provided when requesting a quotation or contacting us directly

We may also collect limited technical information when you use our website, such as device, browser and website usage information, where applicable.

3. How We Use Your Information

We may use your information to:

Respond to enquiries and requests
Provide quotations and assessments
Arrange and deliver our services
Communicate with you about an enquiry or ongoing service
Manage customer and business relationships
Process and maintain relevant business records
Meet legal, regulatory and accounting obligations
Maintain the security and functionality of our website
Improve our services and website where appropriate

We will only use personal information for appropriate and lawful purposes.

4. Lawful Basis for Processing

Depending on the circumstances, we may process your personal information because:

It is necessary to respond to your request or take steps towards providing a service.
It is necessary to perform a contract or provide services you have requested.
We have a legal or regulatory obligation to do so.
You have given consent where consent is required.
Processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Under the GDPR, organisations must have a lawful basis for processing personal data.

5. Property Photos and Uploaded Documents

If you use our website contact form to upload photographs, PDFs or other documents, we will use those materials to understand your requirements, assess the requested service and respond to your enquiry.

Please only upload information that is relevant to your enquiry and avoid including unnecessary personal information about other individuals.

We will treat information relating to properties and sensitive circumstances with appropriate discretion and confidentiality.

6. Confidentiality

We understand that some of the services provided by VexaElite involve highly sensitive or personal circumstances.

Information provided to us will be handled discreetly and only used where reasonably necessary to respond to your enquiry, provide our services, meet legal obligations or protect our legitimate business interests.

7. Sharing Your Information

We do not sell your personal information.

Where necessary, we may share relevant information with trusted service providers who help us operate our website, communicate with customers, process enquiries or provide our services.

We may also disclose information where required by law, regulation, legal proceedings or a lawful request from an appropriate authority.

Where third-party service providers process personal data on our behalf, appropriate data protection responsibilities should be established between the relevant parties.

8. Website Hosting and Third-Party Services

Our website is hosted using Wix. Information submitted through the website may therefore be processed through services required to operate the website and its forms.

Third-party services may also use cookies or similar technologies where these are enabled on the website.

Where applicable, third-party providers may process information outside Ireland or the European Economic Area. Where such transfers occur, appropriate safeguards will be applied as required by applicable data protection law.

9. Cookies

Our website may use cookies and similar technologies to ensure that the website functions correctly and, where enabled, to understand website usage and improve the visitor experience.

Some cookies may be essential for website functionality, while others may be used for analytics or other purposes.

You can manage cookies through your browser settings and, where applicable, through the cookie controls provided on our website.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The length of time we retain information may depend on:

The nature of the enquiry or service
Whether you become a customer
Legal, tax, accounting or regulatory requirements
The need to establish, exercise or defend legal claims
Our legitimate business requirements

When personal information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Your Data Protection Rights

Subject to applicable legal conditions and limitations, you may have rights including:

The right to access your personal information
The right to correct inaccurate or incomplete information
The right to request erasure of your information
The right to restrict certain processing
The right to object to certain processing
The right to data portability in applicable circumstances
The right to withdraw consent where processing is based on consent

These rights are provided for under the GDPR, subject to applicable conditions and restrictions.

13. How to Contact Us About Your Data

If you would like to exercise your data protection rights or have a question about how we handle your information, please contact:

Email: info@vexalite.ie

Please provide enough information for us to understand your request and, where necessary, verify your identity.

14. Complaints

If you have concerns about how your personal information has been handled, we encourage you to contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Irish Data Protection Commission, which is the Irish supervisory authority for GDPR matters.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or data processing practices.

The latest version will be published on this page with the updated date shown at the top.

VexaElite
Email: info@vexalite.ie
Website: vexalite.ie