Question 1

Do you provide upfront property assessments and handle waste removal legally?

Accepted Answer

Yes. We can carry out an upfront assessment to understand the condition of the property, the work required and any potential risks before work begins. Where applicable, a Domestic Disclaimer Waiver is completed to clearly document the scope and responsibilities involved. Waste removal is handled through an organised, trackable process, with waste movements and payments recorded through SumUp to help maintain a clear record of the service and disposal process.

Question 2

How fast can a team be dispatched for an urgent biohazard or trauma callout?

Accepted Answer

For urgent situations, contact us directly by phone so we can understand the nature of the situation and discuss the next available response.Response times can depend on your location, the type of work required and the circumstances involved. We cover Dublin, Kildare, Meath, Wicklow and surrounding areas.For an urgent trauma or biohazard enquiry, please call us directly.

Question 3

Are you insured to handle biohazards, hazardous fluids and structural work?

Accepted Answer

VexaElite carries full insurance covering biohazard and hazardous fluid work, including situations that require structural strip-out. You're welcome to ask for our insurance details before any work begins — we'd rather you feel completely reassured than take our word for it.

Question 4

Will you assess the property before giving me a price?

Accepted Answer

Yes. Before work begins, we assess the property and the type of specialist cleaning or restoration required.
Depending on the situation, you may be able to provide details, photographs or other relevant information to help us understand the scale of the work before an assessment.Every property is different, so the most suitable approach will depend on the condition of the property and the work involved.

Question 5

Do you dispose of waste legally and responsibly?

Accepted Answer

Yes, every time. Whatever comes out of a property — hazardous or otherwise — is removed and disposed of properly and in line with Irish waste regulations. This isn't an area we ever cut corners on.

Question 6

Will anyone else know what's happening at the property?

Accepted Answer

No. Discretion is at the centre of everything we do. Our vehicles and teams don't draw attention, we don't discuss your situation with anyone outside the job, and we treat every property as though it were our own family's.

Question 7

Do you work with hoarding and severely neglected properties, or just biohazard jobs?

Accepted Answer

Both, and everything in between. Hoarding, neglect, biohazard, mould, post-construction — these all sit under the same roof at VexaElite because they all need the same thing: a team that won't judge, won't rush, and knows exactly how to handle it.

Question 8

I don't know what to call what's happened at the property — do I need to explain it perfectly?

Accepted Answer

Not at all. Tell us what you can, in your own words, and we'll ask the right questions from there. Most people who contact us aren't sure how to describe the situation, and that's completely fine — it's our job to figure out the rest.

Question 9

What areas do you cover?

Accepted Answer

We work across Dublin, Kildare, Meath, Wicklow and the surrounding areas. If you're just outside that patch, get in touch anyway — we can often still help.

Question 10

How much does this cost?

Accepted Answer

It depends entirely on the property and the situation, so we don't publish flat prices. What we can promise is a clear, honest quote after assessment, with nothing hidden or added later.

Question 11

Can I speak to someone before deciding anything?

Accepted Answer

Of course. A phone call costs you nothing and commits you to nothing. If you're not sure where to start, that's exactly what the call is for.

Question 12

What types of biohazard cleaning do you provide?

Accepted Answer

Our specialist biohazard services include:Unattended death decontaminationDecomposition fluid removalBlood and bodily fluid cleanupSpecialist decontaminationULV disinfectant fogging where appropriateIf you are unsure whether your situation requires specialist biohazard cleaning, contact us confidentially to discuss it.

Question 13

Do you provide after-death cleaning?

Accepted Answer

Yes. VexaElite provides specialist cleaning and decontamination support for properties affected by unattended death and decomposition.
We understand these situations can be extremely difficult for families, property owners and those responsible for the property. Our approach is discreet, professional and respectful throughout.

Question 14

Do you provide hoarding and neglected property cleaning?

Accepted Answer

Yes.
We provide specialist help for severely cluttered, hoarded and neglected properties. Our approach is non-judgemental and focused on helping restore the property to a cleaner, safer and more manageable condition.
Services may include property clearance, deep cleaning, sanitisation and the handling of difficult property conditions.

Question 15

Do you work with landlords and property managers?

Accepted Answer

Yes. We work with private property owners, landlords and property managers who require specialist help with difficult or heavily affected properties.
This may include neglected properties, properties requiring specialist cleaning after a death, mould issues, severe contamination or other situations that go beyond routine cleaning.

Question 16

Can you help with mould problems?

Accepted Answer

Yes.VexaElite provides specialist mould remediation for properties affected by mould, condensation and moisture-related issues.The work may involve treatment of affected areas, containment where required and guidance on ventilation and prevention following treatment.

Question 17

Do you provide post-construction or builders cleans?

Accepted Answer

Yes.We provide specialist post-construction cleaning for properties approaching final handover.This can include rough construction cleaning, renovation clearing, fine dust and debris extraction, window scraping and final sparkle cleaning.

Frequently Asked Questions

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